Airbnb’s New Tool Makes it Easy to Discover Homes You Didn’t Know Existed
And provides comprehensive protection in travel, included for free with every stay.
We’re living in a new world of travel, which means we’re looking for new destinations and new ways to find places to stay. Airbnb is one of the most popular booking platforms for travellers, and for the first time in a decade, they’ve launched their biggest change yet.
The new tools help travellers find unique homes and provide more options for longer stays.
“The way people travel has changed forever. We’re introducing the biggest change to Airbnb in a decade,” said Brian Chesky, CEO and Co-Founder of Airbnb.
Millions of people are now more ﬂexible about where they live and work. But travel search has been the same for 25 years—you enter a location and dates into a search box. Most of us can only think of a few dozen cities to type into the search box, but there are Airbnbs in 100,000 towns and cities worldwide.
When you open Airbnb, you’re presented with 56 categories that organize homes based on their style, location, or proximity to a travel activity. When you search for a destination, your search results are also organized by categories relevant to that destination. As you view diﬀerent categories, the map intelligently zooms to show you where the homes are located.
Airbnb Categories uses machine learning to analyze titles, written descriptions, photo captions, structured data from Hosts, and reviews from guests. Airbnb’s curation team members review listings and hand-pick featured photos—so if a listing is in the Amazing Pools Category, the ﬁrst photo shows a pool. Then, each category goes through a ﬁnal check to help ensure consistency and photo quality.
The 56 Airbnb Categories include more than 4 million unique homes that are made possible by Hosts all around the world. Airbnb Categories organize homes by what makes them unique, which helps people discover places they wouldn’t have otherwise found. This can help alleviate over-tourism by redistributing travel to new locations beyond the same popular destinations.
In the last three months, nearly half of the nights booked on Airbnb were for a week or more trips. Split Stays is an innovative new feature that splits your trip between two homes. With Split Stays, you will typically see around 40% more listings when searching for longer stays.
When searching a speciﬁc destination, Split Stays automatically appear in your search results. They also appear within 14 categories—including Camping, National Parks, Skiing, and Surfing—to inspire you to stay in two destinations as part of a longer trip. For example, when browsing the Skiing Category, Split Stays might suggest a pair of homes near Thredbo and Mt. Hotham.
When viewing Split Stays on a map, an animated line visually connects the two homes to show you the distance between them and the sequence of the stays. Once you select a Split Stay, you’re guided through an easy-to-use interface to book each stay, one home at a time.
Aircover for Guests
This northern and southern winter, millions of people will travel for the ﬁrst time since the pandemic’s start. AirCover is the most comprehensive protection in travel. AirCover is always included and always free, and it represents the biggest upgrade to Airbnb customer service in a decade.
With AirCover, you’re covered by four protections every time you stay on Airbnb:
- Booking Protection Guarantee – In the unlikely event a Host needs to cancel your booking within 30 days of check-in, Airbnb will find you a similar or better home or refund you.
- Check-In Guarantee – If you can’t check into your home and the Host cannot resolve the issue, Airbnb will find you a similar or better home for the length of your original stay or get a refund.
- Get-What-You-Booked Guarantee – If at any time during your stay you ﬁnd your listing isn’t as advertised—for example, the refrigerator stops working and your Host can’t easily ﬁx it, or there are fewer bedrooms than listed—you’ll have three days to report it and Airbnb will find you a similar or better home or refund you.
- 24-hour Safety Line – If you ever feel unsafe, you’ll get priority access to specially-trained safety agents, day or night.
AirCover has been designed directly into the Airbnb app and website, making it easy for you to contact an agent and resolve issues quickly. There is a team of specially trained agents for last-minute rebooking assistance. Airbnb also has signiﬁcantly expanded its 24-hour safety line to cover 16 languages.