Travel

Here's Everything You're Entitled to If Your Flight Gets Canceled This Holiday Season

Your airline might owe you up to $1,350. (Yes, actually.)

Viktor Gladkov/Shutterstock
Viktor Gladkov/Shutterstock
Viktor Gladkov/Shutterstock

Last year around the holidays we had to get creative, sticking to small gatherings close to home, some of us learning how to cook large poultry for the first time (defrosting is key!). But this December, many will be taking to the skies again, traveling long distances to celebrate with loved ones for the first time since the pandemic began.

But now there’s something else to worry about: The Wild West that is dealing with airline cancellations. Recently, major carriers including Southwest and American have been canceling thousands of flights-yes, due to storms, but also due to staff shortages. And suddenly, there goes your family reunion.

Should your flight get disrupted, know that you can get more than just a $10 voucher for a sad airport salad when cancellations, overbooked legs, and excessive delays screw up your day. Here’s what the airlines aren’t telling you, and what action you can take to turn lemons into lemonade.

General tips and advice for flying this holiday season

First, some basic rules of travel this holiday season: Book through the airline if you can; that will make it easier to adjust plans to your liking should your flight be delayed or canceled. If you’re a money-bags, buy a fully refundable flight (nobody does this) or purchase it with a credit card that offers trip cancellation insurance (more feasible).

If you booked through a third-party site, download the airline’s app to make checking in and switching flights a breeze. In some apps, you can also do things like switch seats on the day of flight without having to get on the website or talk to an agent. (We recently switched from a middle seat to a previously-unavailable window seat on the subway on the way to the airport. A dream.).

Travel light with just a carry-on, avoiding checking bags (and don’t forget to pack some patience). Make sure you have your vaccine card or any Covid-19 test results within reach, depending on the requirements of your destination. Oh, and be kind-the airline workers are doing their best during a strange year in the skies.

DimaBerlin/Shutterstock
DimaBerlin/Shutterstock
DimaBerlin/Shutterstock

What to do if your flight gets delayed or canceled

If the airline cancels the original flight and you choose not to travel on your rebooked flight, you’re entitled to a full cash refund under federal law. If there were multiple stops, you would get a refund for the legs you didn’t fly. You’re also entitled to a refund for significant changes or delays to your original schedule. What constitutes a significant delay is determined on a case-by-case basis, but a good rule of thumb is two hours or more. Check the airline’s website for specific details.

Note: this only applies if the airline cancels the flight. “What is frustrating [with this rule] is that it does not apply to things that many people might assume they ought to be able to get a refund for,” says Scott Keyes of Scott’s Cheap Flights. “Let’s say you’ve booked a flight to Switzerland, and now the CDC says with their strongest advisory, do not travel to Switzerland. If the plane that you have a ticket on still flies, then you’re not entitled to a refund.”

If you choose to fly after a delay or be rebooked after cancellation, you won’t get a refund, but you can definitely ask for upgrades. Go ahead: shoot for the moon. Or extra legroom.

 

Sergei Sokolnikov/Shutterstock
Sergei Sokolnikov/Shutterstock
Sergei Sokolnikov/Shutterstock

Say no to vouchers-you’re entitled to cold, hard cash

Vouchers can seem like a great deal and probably make the gate attendants feel like Oprah (you get a voucher and you get a voucher!). But don’t fall for it. If your flight is canceled, delayed significantly, or overbooked, airlines are required to tell you that you can get a check on the spot. It’s like your flight-delay Miranda rights.

Let’s say you’re bumped from a flight, but the airline still manages to get you where you’re going within an hour of the original arrival time. You’ve got no cause to complain, really-and in that case, you’re not going to see any compensation.

But if you arrive between one and two hours past your original arrival time on a domestic flight (or between one and four hours for international), the airline must pay you, at minimum, 200% of the one-way fare to your destination up to a maximum of $775. And for domestic flights arriving more than two hours after the originally scheduled time, you are entitled to 400% of your one-way fare-the US Department of Transportation (DOT) requires they compensate you in cash, up to $1,350. For more information, read up on your fly-rights.

If it looks like the delay is going to cost you more than the airline is offering -like if you had a non-refundable hotel reservation, or miss a private helicopter ride (look at you!) -you’ve got 30 days to try and get as much money out of them as you can. But once you put a check into your bank account, you’ve essentially agreed to accept whatever you were offered.

If you do opt for the voucher or re-booking, negotiate

Say you’re a frequent flier and, for you, the voucher is basically equivalent to cash. In that case, make that voucher count. They may tell you that you’ll get $250, but tell them no dice unless it’s $600. And you don’t have to get stuck on the first number and watch other people get more: if they need multiple volunteers to re-book in an oversold situation, Scott Keyes suggests saying that you’ll take as much as the highest bidder.

And it’s not just monetary compensation you can get: in this case, you can finagle some other perks. Like, say, a business-class seat. “If an airline is really in dire straits, they are willing to upgrade you in those situations,” says Keyes. “It’s not often something that they’re going to proactively tell you. They’re not going to be like ‘oh, you can get a $1,000 voucher to get bumped and get business class seats on your return flight.’ It’s almost like the secret menu at In & Out. There’s all sorts of things they’re willing to play ball on: give you lounge access, give you restaurant vouchers, and give you an upgraded seat for your next flight. But you have to be the one to ask.”

You can cancel within 24 hours of booking for no charge

Now, there are caveats to this, so don’t go booking an entire planeful of tickets for shits and giggles. With most airlines, you can cancel/change your ticket within 24 hours of booking up to seven days before your scheduled departure and still get a full refund. (The notable exception is American Airlines, which instead allows you to hold a ticket up to 24 hours at the price you see.) Some airlines-like Southwest-have even more generous refund policies that let you change plans up until right before you take off.

For the most part, you’ll need to book directly through the airline’s website to get this perk, and not through a third-party booking site (although big ones like Expedia or Hotwire offer policies similar to those of airlines). And though the window disappears online after 24 hours, Keyes says that if you’re at 25, or even 27 hours, it’s worth calling the airline directly to see if they’ll do you a solid. “They call it a ‘one-time exception’ for those just beyond [the time limit],” he says. “It’s not a guarantee, but it’s worth asking. And that’s something where an actual human agent will have to make an exception for you.”

Thanks to the pandemic, there are currently no fees for switching (most) flights

So you didn’t make the 24-hour refund window. Never fear: that doesn’t mean you’re stuck with your flight. Due to the pandemic, most major airlines have implemented flexible flight change policies, benefiting both us and them. So switch away. This, however, does not extend to Basic Economy flights, except on United and Delta for any economy ticket booked between July 28, 2021 through December 2021 for trips departing before December 2022.

If you’re delayed, they can book you a seat on a competitor’s flight

Back in the golden age of flying, there was this thing called Rule 240, which forced an airline that delayed you significantly or canceled your flight to rebook you at no extra cost, even on a competing airline. That ended with deregulation in 1978, but airlines will still do it if you ask nicely or if you have elite status.

Don’t expect the gate agent to scour the interwebs to find you a seat, though. There are likely 100 other people trying to get out as well, so if you make their job fast and easy you’ll get better results. Look up the flights you want, calmly stroll up to the counter with two or three options ready, and see if they can do anything for you. If those options include flights on their airline, all the better.

If your itinerary gets changed, they pay the difference…

If you’re massively delayed and the airline arranges alternate transportation with another carrier, they will cover all the expenses and extra fees the new airline might assess. So if there’s only a first-class seat available, it’s yours, and it won’t cost you an extra penny. Pass the complimentary Champagne.

… and, in that case, you get to keep your original ticket for later

That unused ticket for the delayed or canceled flight? It’s still good to use another time; think of it like an airline credit you got for your aggravation. If you’ve had it with that (expletive) airline and vowed never to fly them again, even for free -you have principles, dammit!- you can also request an “involuntary refund” for the flight from which you were bumped.

One point of warning: There have been instances of airlines trying to cancel your original ticket onsite, and confused passengers often assume this is normal procedure. It’s not. Politely tell the reservations agent you do not want to cancel the existing reservation.

Non-refundable tickets can become refundable

If a flight is canceled, severely delayed (generally over two hours), faces a schedule change in advance of takeoff, or faces a route change (like a nonstop flight changing to one with connections), you can get a full refund on a non-refundable fare. If the airline’s actions significantly affect your schedule, it likely owes you money.

Your additional fees are refundable, too

Though common decency would dictate that the money you paid to check your bag, get some extra legroom, or board early would also be refunded in the case of you getting bumped or severely delayed, airlines don’t always offer it up. Make sure to mention the fees you paid when negotiating any compensation or refund. If you’re nice, and your agent isn’t having a bad day, they’ll sometimes give you that stuff gratis on your rescheduled flight as a gesture of goodwill. Again, the keywords here are “if you’re nice.” Be nice.

In Europe, you’re entitled to even more

Ah those zany Europeans, always making pesky “rules” that inconvenience large corporations but benefit the public. These include what they require of airlines, so if you find yourself delayed on a Madrid to Stockholm flight you’re entitled to even more than you are back home.

If your flight is canceled because of something the airline did (as opposed to the weather), they are required by law to feed you and put you up in a hotel. You also receive a full refund for a canceled flight within seven days. The EU has its own set of delay compensation guidelines as well, ranging from 250 euros for short flights delayed under three hours up to 600 euros for flights between EU and non-EU airports that originate in Europe. That means if your flight home to the US is delayed, you’re still entitled to compensation. These rules still apply for many European-held islands in the Caribbean, like Martinique and Guadeloupe.

Pfeiffer/Shutterstock
Pfeiffer/Shutterstock
Pfeiffer/Shutterstock

They owe you way more for delayed luggage than they’ll offer to pay

If your bag is delayed, not lost, airlines will try to placate you with $25 or $50 each day. But the DOT says that’s not enough to salvage a wedding, a ski trip, or an important business trip. These companies can owe you up to $3,500 in liability for a domestic US trip, so long as you’ve got receipts — you’ve gotta prove to the airline the relative value of what you had in the bag, and why you needed it before the luggage could be delivered. That’s not to say this isn’t your big chance to upgrade your suit collection. It’s just that if there wasn’t an event you needed the suit for before your bag showed up, you might not get full reimbursement.

If your bag is small, you can gate check it for free

Don’t go lugging an oversized suitcase filled with a whole semester’s worth of clothes (or weird contraband) through TSA, but if you’ve got a small- or medium-sized bag you’re willing to part with for a few hours, taking it to the gate and volunteering to gate check it can save you a bag fee. It also earns you goodwill with the flight crew, as you appear to be sacrificing something for the good of the plane, even though you’re just being cheap. Of course, this doesn’t apply to airlines that charge for carry-ons to begin with, and you’re probably out of luck (meaning, there’d be an administrative fee of around $50) if you’re flying Economy Plus on a legacy carrier, too.

If the plane sits for three hours, you can hop off

During a lengthy tarmac delay in the US (upon either arrival or departure), the DOT says an airline can’t keep you on a plane for more than three hours (on a domestic flight) or four hours (on an international flight) without allowing you to get off if you wish. Even listening in on what your pilot is saying to air traffic control probably won’t keep you entertained for that length of time. Also, the airline is obligated to get that food and water cart running down the aisle after two hours of delay.

Lucas Souza/Unsplash
Lucas Souza/Unsplash
Lucas Souza/Unsplash

Buying multiple tickets at once can be more expensive

It might seem more efficient to book a big block of airline tickets for your big bachelorette blowout rather than suffer through a week of group texts to make sure everyone is on the same flights. It might also mean you end up spending a lot more money.

Airlines sell tickets at different price levels, much like tickets are sold for sporting events. If there are two tickets left for $99 and you try to book four tickets – but the lowest price level with four tickets available is $299 – ALL four tickets will be $299. Those two cheap ones stay on the market. So book tickets individually: it’ll ultimately save more money for the folks who book first.

You can get premium seats for free… if you wait

If you have status with an airline – or even if you don’t – ask for exit-row seats when you arrive at the gate.

Those seats cost extra, and are most frequently the only ones left empty, even on so-called “extremely full” flights; they’re often filled by traveling flight attendants and pilots (known as Dead Heads or Non-Revs) assigned available seats at the last minute. If you ask nicely and are super polite (which, frequent flyers will tell you, is a big factor in getting free stuff) the gate agent has the power to give them to you.

Asking at the check-in counter, however, is a much lower-percentage shot. They’re dealing with every person on every flight, and won’t have time to give you the attention a gate agent might.

Credit cards might cover travel insurance and bag fees

Airline credit cards generally lure you in with promises of free bags, but other credit cards offer this perk, too — take five minutes and call your credit card company to see if this applies. Many companies also automatically offer travel insurance, which means you won’t need to buy that from the airline either. Just remember travel insurance isn’t “I decided to sleep in” insurance, and only applies in situations stipulated in the policy. So maybe read up on that.Sign up here for our daily Thrillist email and subscribe here for our YouTube channel to get your fix of the best in food/drink/fun.

Nadia Imafidon and Matt Meltzer are both Thrillist contributors and expert flyers.
Kastalia Medrano is a New York-based journalist and avid traveler. 
Vanita Salisbury is Thrillist’s Senior Travel Writer.

Travel

Ditch your Phone for ‘Dome Life’ in this Pastoral Paradise Outside Port Macquarie 

A responsible, sustainable travel choice for escaping big city life for a few days.

nature domes port macquarie
Photo: Nature Domes

The urge to get as far away as possible from the incessant noise and pressures of ‘big city life’ has witnessed increasingly more of us turn to off-grid adventures for our holidays: Booking.com polled travellers at the start of 2023 and 55% of us wanted to spend our holidays ‘off-grid’.  Achieving total disconnection from the unyielding demands of our digitised lives via some kind of off-grid nature time—soft or adventurous—is positioned not only as a holiday but, indeed, a necessity for our mental health. 

Tom’s Creek Nature Domes, an accommodation collection of geodesic domes dotted across a lush rural property in Greater Port Macquarie (a few hours’ drive from Sydney, NSW), offers a travel experience that is truly ‘off-grid’. In the figurative ‘wellness travel’ sense of the word, and literally, they run on their own independent power supply—bolstered by solar—and rely not on the town grid. 

Ten minutes before you arrive at the gates for a stay at Tom’s Creek Nature Domes, your phone goes into ‘SOS ONLY’. Apple Maps gives up, and you’re pushed out of your comfort zone, driving down unsealed roads in the dark, dodging dozens of dozing cows. Then, you must ditch your car altogether and hoist yourself into an open-air, all-terrain 4WD with gargantuan wheels. It’s great fun being driven through muddy gullies in this buggy; you feel like Laura Dern and Jeff Goldblum in Jurassic Park.  As your buggy pulls in front of your personal Nature Dome, it’s not far off that “Welcome…to Jurassic Park” jaw-dropping moment—your futuristic-looking home is completely engulfed by thriving native bushland; beyond the outdoor campfire lie expansive hills and valleys of green farmland, dotted with sheep and trees. You’re almost waiting to see a roaming brachiosaurus glide past, munching on a towering gum tree…instead, a few inquisitive llamas trot past your Dome to check out their new visitor. 

To fully capture the awe of inhabiting a geodesic dome for a few days, a little history of these futuristic-looking spherical structures helps. Consisting of interlocking triangular skeletal struts supported by (often transparent) light walls, geodesic domes were developed in the 20th century by American engineer and architect R. Buckminster Fuller, and were used for arenas. Smaller incarnations have evolved into a ‘future-proof’ form of modern housing: domes are able to withstand harsh elements due to the stability provided by the durable materials of their construction and their large surface area to volume ratio (which helps minimize wind impact and prevents the structure from collapsing). As housing, they’re also hugely energy efficient – their curved shape helps to conserve heat and reduce energy costs, making them less susceptible to temperature changes outside. The ample light let in by their panels further reduces the need for artificial power. 

Due to their low environmental impact, they’re an ideal sustainable travel choice. Of course, Tom’s Creek Nature Domes’ owner-operators, Cardia and Lee Forsyth, know all this, which is why they have set up their one-of-a-kind Nature Domes experience for the modern traveller. It’s also no surprise to learn that owner Lee is an electrical engineer—experienced in renewable energy—and that he designed the whole set-up. As well as the off-grid power supply, rainwater tanks are used, and the outdoor hot tub is heated by a wood fire—your campfire heats up your tub water via a large metal coil. Like most places in regional Australia, the nights get cold – but rather than blast a heater, the Domes provide you with hot water bottles, warm blankets, lush robes and heavy curtains to ward off the chill.

nature domes port macquarie
Photo: Nature Domes

You’ll need to be self-sufficient during your stay at the Domes, bringing your own food. Support local businesses and stock up in the town of Wauchope on your drive-in (and grab some pastries and coffee at Baked Culture while you’re at it). There’s a stovetop, fridge (stocked as per a mini bar), BBQs, lanterns and mozzie coils, and you can even order DIY S’More packs for fireside fun. The interiors of the Domes have a cosy, stylish fit-out, with a modern bathroom (and a proper flushing toilet—none of that drop bush toilet stuff). As there’s no mobile reception, pack a good book or make the most of treasures that lie waiting to be discovered at every turn: a bed chest full of board games, a cupboard crammed with retro DVDs, a stargazing telescope (the skies are ablaze come night time). Many of these activities are ideal for couples, but there’s plenty on offer for solo travellers, such as yoga mats, locally-made face masks and bath bombs for hot tub soaks. 

It’s these thoughtful human touches that reinforce the benefit of making a responsible travel choice by booking local and giving your money to a tourism operator in the Greater Port Macquarie Region, such as Tom’s Creek Nature Domes. The owners are still working on the property following the setbacks of COVID-19, and flooding in the region —a new series of Domes designed with families and groups in mind is under construction, along with an open-air, barn-style dining hall and garden stage. Once ready, the venue will be ideal for wedding celebrations, with wedding parties able to book out the property. They’ve already got one couple—who honeymooned at the Domes—ready and waiting. Just need to train up the llamas for ring-bearer duties! 

An abundance of favourite moments come to mind from my two-night stay at Tom’s Creek: sipping champagne and gourmet picnicking at the top of a hill on a giant swing under a tree, with a bird’s eye view of the entire property (the ‘Mountain Top picnic’ is a must-do activity add on during your stay), lying on a deckchair at night wrapped in a blanket gazing up at starry constellations and eating hot melted marshmallows, to revelling in the joys of travellers before me, scrawled on notes in a jar of wishes left by the telescope (you’re encouraged to write your own to add to the jar). But I’ll leave you with a gratitude journal entry I made while staying there. I will preface this by saying that I don’t actually keep a gratitude journal, but Tom’s Creek Nature Domes is just the kind of place that makes you want to start one. And so, waking up on my second morning at Tom’s —lacking any 4G bars to facilitate my bad habit of a morning Instagram scroll—I finally opened up a notebook and made my first journal entry:

‘I am grateful to wake up after a deep sleep and breathe in the biggest breaths of this clean air, purified by nature and scented with eucalyptus and rain. I am grateful for this steaming hot coffee brewed on a fire. I feel accomplished at having made myself. I am grateful for the skittish sheep that made me laugh as I enjoyed a long nature walk at dawn and the animated billy goats and friendly llamas overlooking my shoulder as I write this: agreeable company for any solo traveller. I’m grateful for total peace, absolute stillness.” 

Off-grid holiday status: unlocked.

Where: Tom’s Creek Nature Domes, Port Macquarie, 2001 Toms Creek Rd
Price: $450 per night, book at the Natura Domes website.

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