News

Here's How to Get Refunded for Your Canceled Flight Thanks to a Newly Launched Website

The Department of Transportation supported site contains all the necessary travel information.

DimaBerlin/Shutterstock
DimaBerlin/Shutterstock
DimaBerlin/Shutterstock

Editor’s Note: We know COVID-19 is continuing to impact your travel plans. Should you travel now, be sure to familiarize yourself with the CDC’s latest guidance on domestic and international travel as well as local requirements, protocols, and restrictions for both your destination upon your arrival and your home city upon your return. Be safe out there.As Labor Day approaches and the inevitable travel surge comes with it, anyone who plans on flying is likely already preparing to deal with delays, cancellations, and snafus. The Department of Transportation, which has already taken airlines to task for delaying the payout of refunds, is rolling out a new website to help travelers stay informed.

The website launched on September 1, just in time for Labor Day Weekend travel. A tweet from the DOT elaborates that the website will “allow consumers to compare in one place airline customer service offerings like food or hotel when the cause of a cancellation or delay was due to circumstances within an airline’s control.”The website’s dashboard is sourced from information that airlines have already committed to in customer service plans. You can see what you are entitled to from various airlines, all in one place. Below are screen shots from the tables that the website provides. The site is also searchable by specific airlines. 

Courtesy of the Department of Transportation
Courtesy of the Department of Transportation
Courtesy of the Department of Transportation

“When passengers do experience cancellations and delays, they deserve clear and transparent information on the services that your airline will provide, to address the expenses and inconveniences resulting from these disruptions,” DOT Secretary Pete Buttigieg wrote in a letter shared by Travel + Leisure. Buttigieg continued, noting that the “level of disruption Americans have experienced this summer is unacceptable.”

Courtesy of the Department of Transportation
Courtesy of the Department of Transportation
Courtesy of the Department of Transportation

With at least 124,000 flights already canceled in 2022, surpassing the total number of flights canceled in 2019, it has been a rough year for travel. Staffing shortages at airlines have affected pilots, airport security, baggage handlers, customer service agents, and more. And if you haven’t had a flight canceled, you’ve likely experienced at least one flight delay. With this new website, you’ll at least be able to figure out how you can be compensated for all the hassles.

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Opheli Garcia Lawler is a Staff Writer on the News team at Thrillist. Follow her on Twitter @opheligarcia and Instagram @opheligarcia.

News

Mad Mex’s New Menu Item Is Inspired by a Popular Mexican Street Food

mad mex chicken al pastor

Mexican restaurant chain Mad Mex has dropped a new protein, and it’s one of the most popular street foods in Mexico.

Enter, Chicken Al Pastor. It’s traditionally made with pork and grilled on a spinning rotisserie with a pineapple sitting a top, but Mad Mex has put its own spin on it, serving chicken bathed in an Al Pastor marinade with a touch of juicy pineapple.

You can order the protein-packed filling in your favourite burrito, bowl, quesadilla, nachos, or in a taco.

As always, these things are here for a good time, not a long time. Pop into your local Mad Mex restaurant, order delivery or through the Mad Mex app today.

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